Frequently Asked Questions

How Can I make an appointment?

You can book an appointment using our online booking system, Jane, by clicking the "Book Online" button at the top right corner of our website. Alternatively, you can email us at hello@kollectivewellness.ca or call and leave a message at (587) 341-5157. If you choose to call or email, one of our team members will get back to you within 24 hours on business days.

Where are you located?

We are located in the Troika Business Centre at 41 Broadway Blvd, Sherwood Park, Alberta. Some of our neighbors include Confetti Sweets and Funky Petals Flowers. When you arrive, head to the far north end of the parking lot towards Costco and look for the business sign on the building that says Delta North (Entrance 22). Use that entrance and go up the stairs. Your appointment will be in either room 226 or 227, which is located through the last door before the emergency exit at the far end of the hallway.

Here is a Google Maps link for your convenience.

Do you accept my health benefit insurance for Direct Billing?

We accept most health benefit insurance providers, provided your plan is set up for direct billing. To confirm if your plan is eligible for direct billing, please contact your health insurance company or your plan administrator through your workplace.

What information do you need if I am listed on my family members health benefit insurance?

If you are listed on a family member's health benefit insurance, we will need several key pieces of information to process your claims efficiently. Please provide the following details:

• Insurance Policyholder's Information: This includes the full name, date of birth, and contact information of the primary policyholder (the family member who holds the insurance policy).

• Insurance Provider Details: The name of the insurance company, the policy number, and the group number if applicable.

• Your Information: Your full name, date of birth, and relationship to the policyholder.

• Insurance Card: A copy of the insurance card, both front and back, to ensure we have all necessary information including any relevant identification numbers.

• Authorization if Required: Some insurance policies may require authorization or a signed consent from the policyholder to process claims on behalf of a dependent. This usually is processed through the Insurance company - contact your plan administrator for this paperwork.

Providing this information helps us streamline the billing process and ensures that your treatment costs are accurately and promptly handled by your insurance provider. If you have any questions or need assistance gathering this information, please don't hesitate to contact our office.

Can I direct bill my health benefit insurance for my Manual Osteopathy Treatment?

We currently offer direct billing for Manual Osteopathy Treatment through

• GreenShield
• Manulife
• Claimsecure
• iA financial
• Desjardins
• Johnson Group
• Equitable Life
• The Public Service Health Care Plan
• Beneva
• BPA
• CCWW
• Chamber of Commerce
• GMS, Group Health
• Group Source
• Cinup
• Coughlin
• Cowan
• DA Townley
• First Canadian
• Manion
• Maximum Benefit
• MDM Insurance Services
• People Corporation
• RWAM
• Simply Benefits
• Union Benefits
• UV Insurance

If your health benefit insurance is with a different provider, you can still receive coverage by submitting the receipt to your insurance company, provided that your plan covers manual osteopathy.

Please check with your health benefit provider to confirm the specifics of your coverage. Currently, Canada Life does not offer coverage of MOT claims. If you need any assistance with the billing process or have questions about your insurance, feel free to contact our office.

What paperwork do I need to fill out before my appointment?

Prior to your first appointment, you will receive an email containing a link to your online Health History form and Consent to Treat form. It is essential that these forms are completed at least 24 hours before your appointment to ensure we have sufficient time to review your information and prepare for your visit.

For each follow-up appointment, you will receive an email with a Consent for Sensitive Areas form (if applicable) and a Consent to Treat form. These forms must be completed before each session to ensure we have your updated consent and can provide the best possible care.

In addition to these forms, please bring any relevant medical records or documents that might help us understand your health history better. This includes previous treatment records, diagnostic reports, or any other documentation that could assist in providing comprehensive care.

Completing these forms accurately and promptly helps us tailor our treatments to your specific needs and ensures a smooth and efficient appointment. If you have any questions or need assistance with the forms, please do not hesitate to contact us.

Why do I need to fill out my peperwork before my appointment?

Filling out a health history and consent forms before your appointment is essential for several reasons. Firstly, it allows our practitioners to create a personalized treatment plan tailored specifically to your needs by providing vital information about your medical background, current health conditions, and previous treatments. Understanding your health history helps us identify any potential risks or contraindications for certain treatments, ensuring your safety. Additionally, the consent forms ensure you are fully informed about the treatments you will receive, outlining the benefits, risks, and alternatives for educated decision-making. This process is also a legal requirement that protects both you and our practitioners. Finally, having a comprehensive health history on file allows us to monitor your progress and make necessary adjustments to your treatment plan over time, ensuring continuity of care. At Kollectiv Health, we are dedicated to delivering safe, effective, and personalized treatment for your unique health needs, and completing these forms accurately helps us achieve this goal.

How often should I book my appointments?

Your health care provider will sit down with you prior to your first appointment to discuss your treatment goals and expected outcomes. Based on this initial assessment and the outcome of your first appointment, your provider will recommend when you should book your next appointment.

Once you have reached the maintenance phase of your treatment plan, we generally recommend booking appointments every 4 to 6 weeks, depending on your individual needs. However, some people may not require a maintenance phase and will be advised to re-book as symptoms start to arise.

To ensure you get your preferred appointment times, we encourage you to book your appointments ahead of time, as our schedule tends to fill up quickly. This proactive approach helps maintain consistency in your treatment and ensures you receive the care you need without unnecessary delays.

If you have any questions or need guidance on scheduling your appointments, please feel free to ask your health care provider or contact our office.

What if I can't find a time available that works for my schedule?

If you can't find an available time that fits your schedule, don't worry—we have several options to accommodate you. We maintain a waitlist, and you can add yourself to it directly through our online booking site on the Dashboard. You will be able to set your request for a specific day and time or for a range of time - and the system will show you a list of your requests on your Dashboard as well.. This ensures you will be contacted immediately if an appointment becomes available that matches your preferred times.

Additionally, if you indicate that you are looking to book an appointment but can't find a suitable time, please let us know. We may be able to adjust our schedule to better accommodate your needs.

Your convenience is important to us, and we will do our best to find a solution that works for you. Feel free to contact our office directly if you need assistance with scheduling or if you have any questions about the waitlist. 

What forms of payment do you accept?

We accept Credit Card (Visa, Mastercard), debit, cash and cheque. 

If I need a copy of my reciept, how can I get one?

You can access your reciepts online from the booking page dashboard. When you sign-in to the online booking platform Jane, the first page it takes you to is the dashboard. On the Left-hand options menu, there is a tab (about half-way down) labelled "Receipts". Once in this tab, it will list all your reciepts and give you the option to download a copy to keep for your own records.

What does a manual osteopath do?

A manual osteopath is a healthcare professional who focuses on diagnosing and treating a wide range of musculoskeletal conditions using hands-on techniques. Their approach is holistic, aiming to improve overall health by treating and strengthening the musculoskeletal framework, which includes the spine, joints, and muscles. Here’s what a manual osteopath does:

• Assessment and Diagnosis: Manual osteopaths conduct thorough assessments to understand the underlying causes of a patient’s discomfort or pain. This involves taking a detailed medical history, performing physical examinations, and sometimes recommending imaging studies.

• Manual Techniques: They use various hands-on techniques to treat musculoskeletal issues. These include stretching, gentle pressure, and resistance techniques to manipulate the muscles, joints, and soft tissues. The goal is to improve mobility, reduce pain, and enhance the body’s natural ability to heal itself.

• Pain Management: Manual osteopaths help manage chronic pain conditions, such as back pain, neck pain, and arthritis, by addressing the root causes and providing relief through manual therapy.

• Postural and Movement Education: They educate patients on proper posture, ergonomics, and movement patterns to prevent injuries and maintain overall well-being. This may include personalized exercise programs and lifestyle advice.

• Holistic Approach: Manual osteopaths consider the whole body in their treatment approach, recognizing that issues in one area can affect other parts of the body. Their treatments aim to restore balance and harmony to the body’s systems.

At Kollectiv Health, our manual osteopaths work as part of a multidisciplinary team to provide comprehensive care tailored to each patient’s unique needs. If you have any questions about how manual osteopathy can help you, please feel free to contact us.

What is the difference between acupuncture and dry needling?

While both acupuncture and dry needling involve the use of thin needles, they are based on different philosophies and approaches:

• Acupuncture: Acupuncture is a key component of Traditional Chinese Medicine (TCM) practiced for thousands of years. It is based on the concept of balancing the body's energy, or "qi," by stimulating specific points along energy pathways known as meridians. Acupuncture aims to promote overall health and well-being by restoring balance and harmony within the body. It is effective in treating a wide range of conditions, including pain, stress, digestive issues, and more.

• Dry Needling: Dry needling is a modern therapeutic technique rooted in Western medicine principles. It focuses on relieving musculoskeletal pain and dysfunction by targeting trigger points—tight bands of muscle or knots that can cause pain and discomfort.

At Kollectiv Health, we specialize in acupuncture. Our skilled acupuncturists can effectively address many of the same concerns as dry needling, such as muscle pain, tension, and sports injuries, by utilizing specific acupuncture techniques. If you have any questions about how acupuncture can help with your specific condition, our practitioners are here to guide you.